i CURO is a Web-based access software system that enables IP Applications and our clients to monitor Service Level Agreements (SLA's), system performance and escalation procedures for all aspects of IP based services. This service truly brings the vendor/customer partnership to a new level with the mutual goal of providing the highest levels of customer satisfaction in the industry. Automated trouble ticketing, automated escalation procedures, performance monitoring and system trends monitoring are a few of the key features that assist in maintaining high reliability and availability of all IP based services.